FAQ

1. What types of pets do you serve?
We offer products for dogs and cats — including toys, treats, grooming supplies, and accessories.

2. Do you ship to the continental U.S.?
Yes — we ship anywhere within the continental United States. For Alaska, Hawaii & U.S. territories, please contact us.

3. How long will my order take to arrive?
Orders typically process within 1–2 business days. Delivery time depends on your location and chosen shipping option.

4. What’s your return policy?
We accept returns on unopened items within 30 days of receipt. Please email us for approval and return instructions.

5. Are the products safe and pet-friendly?
Yes — we carefully select products designed specifically for pets, from trusted suppliers. Always supervise your pet when using new products.

6. How can I track my order?
Once your order ships, we’ll email you a tracking number so you can monitor the delivery status.

7. What if I receive a damaged or incorrect item?
We’re sorry! Please reach out to us within 7 days of delivery with a photo of the item and your order number. We’ll make it right.

8. Do you offer gift wrapping or special packaging?
Yes — we offer gift-wrap options at checkout. You can also add a personalized note for free.

9. Can I cancel or change my order?
If your order hasn’t shipped yet, we can cancel or modify it. Please contact us ASAP with your order number and requested change.

10. How can I contact customer service?
Email us at support@hushypaws.com (or whatever your contact is) or use our chat feature during business hours (Mon–Fri, 9 am–5 pm EST).